- I received an email to validate my identity after making the purchase, what should I do?
If you received this email, it is because the information entered during the purchase does not match the cardholder's details.
You will need to send your information through this form. The requested information is as follows:
- Purchase number.
- Front photo of the ID.
- Image of the card used, showing only the last 4 digits.
- Photo of your face.
Remember that we communicate exclusively via email.
- My Tickets Do Not Appear in My Quentro Account
For these issues, we recommend contacting Quentro support at the following link:
https://quentro.zendesk.com/hc/es-419.
- I Posted My Digital Ticket by Mistake
We recommend that you do not post your “Digital Ticket” on social media; it is the buyer's responsibility to ensure that it is not copied or duplicated.
TUTI will not be responsible if your “Digital Ticket” is copied and/or distributed.